Appealing a Denied Refund on OORO

We understand that situations can be complex, and there may be instances where a student disagrees with a teacher's decision regarding a refund. While OORO facilitates communication and encourages open resolution, we ultimately do not make decisions on refunds as we connect students and teachers, not provide the educational services directly. However, we offer avenues for further discussion and potential reconsideration through the following steps:

1. Initial Communication:

• Revisit the Teacher's Cancellation Policy: Ensure you clearly understand the teacher's policy and the specific reasons for the denied refund. Perhaps a misunderstanding exists about the situation or the policy itself.
• Direct Communication with the Teacher: Explain your situation and concerns to the teacher clearly and respectfully. Try to reach a mutually agreeable solution through open communication. You can use the platform's messaging system for this purpose.

2. Escalation Options:

• Mediation by OORO: If direct communication with the teacher is unsuccessful, you can request mediation by our support team. We will review the details of the situation and encourage productive communication between both parties. While we cannot dictate the final outcome, we can facilitate understanding and offer suggestions for a fair resolution.
• Appealing the Denial: In rare cases where mediation fails and you strongly believe the decision is unjust, you can formally appeal the denied refund. Provide a detailed explanation of your case, along with any supporting documentation or evidence, to our support team through a dedicated email address or form. We will thoroughly review the appeal and communicate the final decision based on our findings.

Please note:

• Appeal decisions are made at the discretion of OORO with careful consideration of all available information and evidence.
• Appeals submitted without appropriate justification or sufficient evidence may not be successful.
• We strive to be fair and impartial in all cases, and our decisions are based on the specifics of each situation.

We encourage you to utilize the available avenues for open communication and seek resolution with the teacher directly whenever possible. Remember, respectful communication and clear explanations are key to finding a solution that works for both parties.

Should you have any further questions or need assistance with the appeal process, please do not hesitate to contact our support team. We are here to help in any way we can.